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    Frequently asked questions

    What materials are used in your products?

    Our products are handcrafted from high-quality, eco-friendly bamboo and other sustainable materials. Each item is carefully designed to ensure durability and elegance.

     

    Do you offer customizations for Bamboo Products?

    Yes! We offer customization for some products, such as engraving names or modifying sizes. Please contact us before placing an order to discuss your customization needs.

     

    How do I care for and clean my bamboo products?

    To maintain the beauty and longevity of your bamboo items:

    • Avoid prolonged exposure to water (wipe with a damp cloth instead).
    • Keep away from direct sunlight to prevent discoloration.
    • Use natural oils (like coconut oil) to maintain shine.
    Do you accept returns or refunds?

    Due to the fragile nature of our products, we do not accept returns for customer mishandling. However, if you receive a defective or damaged product, please contact us within [X] days of delivery with clear photos, and we will assist you accordingly.

    What should I do if my order arrives damaged?

    We take great care in packaging our fragile items. However, if your order arrives damaged, please email us at thecraftstudio365@gmail.com within 1 day with pictures of the damaged product, and we will guide you through the next steps.

     

    Get in Touch with Craft Studio BD

    We appreciate your interest in Craft Studio BD! Whether you have questions about our handcrafted bamboo products, need assistance with an order, or want to discuss a custom request, we are here to help. Our team is committed to providing excellent customer service and ensuring a smooth shopping experience. If you need information on shipping, returns, or product details, feel free to reach out. We value your feedback and suggestions as they help us improve. Contact us anytime, and we’ll respond as quickly as possible to address your concerns and ensure your satisfaction with our products and services.

    Multiple Ways to Connect with Craft Studio BD

    We offer multiple ways for you to connect with us. Email us at [your email], and we’ll get back to you within 24 hours. Need quick assistance? Call us at 01973269916 during business hours for immediate support. Our Live Chat feature on the website allows real-time interaction for urgent queries. You can also follow us on social media for updates and promotions. If you prefer face-to-face interaction, visit us at West Dhanmondi, Modhubazar. We are always happy to assist and look forward to hearing from you!

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